Policies · 02

Final Sale

Every MÄRKE order is sold final sale. The exceptions are the ones the law requires of us — and the ones we would offer regardless: items that arrive faulty, damaged, or are not what was ordered.

1All sales are final

All MÄRKE products are sold final sale. We do not accept returns, exchanges, or refunds for change of mind, change in circumstances, sizing concerns, perceived colour differences from screen rendering, gifting decisions, or any other discretionary reason. Please consider your order carefully before placing it.

Where you are uncertain about colour, finish, or compatibility with a particular bag before purchase, please contact us at contact@markestudio.com. We respond within two business days and are happy to answer any question that helps you make a confident decision.

2Faulty, damaged, or incorrectly shipped items

The single exception to the final-sale rule is for items that fail to meet the standard MÄRKE undertakes for every product. We will replace the item, where stock is available, or refund the purchase price in full to the original method of payment, in any of the following circumstances:

• The item arrives damaged in transit.
• The item is faulty due to a manufacturing or material defect.
• The item shipped is materially different from the item ordered — for example, a different colourway, a different product, or a missing component.

Wear and tear from use, damage caused by misuse or by attaching incompatible patches, and slight variation in finish, hardware tone, or colour inherent to a hand-finished product are not considered defects and are not eligible under this clause.

3How to make a claim

If you believe an item qualifies under Section 2 above, contact us at contact@markestudio.com within fourteen (14) days of delivery, from the email address used to place the order. Please include:

• Your order number.
• A clear description of the issue.
• Clear photographs of the item, the issue, and the original packaging.

Within two business days we will respond. Where we confirm the claim, we will provide a prepaid return label and instructions; return shipping for confirmed faulty, damaged, or incorrectly shipped items is at our cost. Replacement or refund is processed within five (5) business days of receipt of the returned item at our facility.

Claims received outside the fourteen-day notification window cannot be accepted, except where applicable consumer protection law provides otherwise.

4Statutory rights

Nothing in this policy excludes, limits, or modifies any right or remedy you may have as a consumer under applicable law that cannot lawfully be excluded, limited, or modified by agreement. Where you are a consumer resident in a jurisdiction whose mandatory consumer protection law affords you rights additional to those set out above — for example, the right to cancel a distance contract under European Union or United Kingdom consumer law, or the consumer guarantees under Australian Consumer Law — those rights continue to apply, and prevail over any conflicting term in this policy to the extent so required.

If you are unsure whether such rights apply to you, please contact us at contact@markestudio.com before purchase or before submitting a claim. We will respond within two business days.

5Order cancellation before dispatch

Once an order has been dispatched, it is final. Before dispatch, an order may, as a courtesy and at our discretion, be cancelled where we are able to intercept it in time. Requests to cancel a pre-dispatch order should be sent immediately after the order is placed. We make no commitment that any pre-dispatch cancellation request will be successful, and once a shipping confirmation has been issued, the final-sale rule applies.

6Changes to this policy

This Final Sale policy may be updated from time to time. The version applicable to your order is the version in force on the date the order was placed. Updates apply prospectively to new orders only.