Policies · 04

Shipping & Delivery

Free worldwide shipping. International duties absorbed. The price you see at checkout is the price you pay — wherever in the world you are.

1Free shipping, everywhere

Every MÄRKE order ships free, to every country we deliver to. There is no minimum order value and no shipping fee at checkout. The price displayed on the product page is the price you pay.

2International duties and taxes

For orders shipped outside Hong Kong, MÄRKE absorbs all import duties, customs charges, and destination-country sales taxes (delivered duty paid, or DDP). You will not be asked to pay any further charge by the carrier on delivery.

Where, exceptionally, a carrier or customs authority requires payment from you in order to release a parcel — for example, due to a country-specific exception or carrier error — please pay the amount, retain the receipt, and contact us. We will reimburse the amount in full once we receive proof of payment.

3Order processing time

Orders are processed Monday to Friday, excluding Hong Kong public holidays. Standard processing time is one to three (1–3) business days from receipt of order to dispatch. During the launch window around HYROX Hong Kong, and during seasonal peak periods, processing time may extend to five (5) business days; any extension to standard processing time will be displayed on the Site at checkout.

You will receive a shipping confirmation email, including a tracking number, on the day your order is dispatched.

4Delivery times by region

Delivery times below are indicative and counted from the date of dispatch, not the date of order. Customs clearance, public holidays, and remote-area delivery may extend transit times.

Asia-Pacific includes Singapore, Japan, Australia, Taiwan, Korea, and Malaysia.

5Tracking

Every order ships with end-to-end tracking. The tracking number provided in your shipping confirmation can be used on the carrier's website, or at the order status page on marke-global.com. Tracking is typically activated within twenty-four (24) hours of dispatch.

6Delivery addresses

Please double-check the delivery address before placing your order. We are unable to redirect parcels once they have been dispatched. We do not deliver to PO boxes, freight-forwarders, or hotel addresses for international orders, as carriers cannot reliably deliver to these address types.

If a parcel is returned to us as undeliverable due to an incomplete or incorrect address, we will contact you to arrange redelivery. Where redelivery is not possible, the order will be cancelled and refunded as MÄRKE store credit, less any unrecoverable carrier costs.

7Failed or unclaimed delivery

Where a carrier records two unsuccessful delivery attempts and the parcel is held at a local depot or collection point, please collect or arrange redelivery within the carrier's holding window — typically seven (7) days. Parcels not collected within the holding window are returned to us. Returned-to-sender parcels are treated under the undeliverable-address process described above.

8Lost or damaged in transit

If your parcel is marked delivered but not received, or arrives damaged, contact us at contact@markestudio.com within seven (7) days of the recorded delivery date. We will open an investigation with the carrier and, where the loss or damage is confirmed, send a free replacement, where stock is available, or issue a full refund to the original method of payment.

9Order changes and cancellations

Because we dispatch quickly, the window in which an order can be amended or cancelled before shipping is short. If you need to change a colourway, change the shipping address, or cancel an order, contact us as soon as possible after placing it, and we will do everything we can to make the change before dispatch. Once an order has shipped, address and contents changes are no longer possible, and the order is final under the Final Sale policy.

10Restricted destinations

We currently ship to most countries served by DHL Express and Hong Kong Post. Where international sanctions, carrier restrictions, or local import rules prevent delivery to a particular destination, that destination will not be selectable at checkout. The list of available destinations may change without notice.

11Questions

Anything else, ask us at contact@markestudio.com. We respond within two business days.